Policy
AI Safety Policy
How ChairCalm uses artificial intelligence responsibly in a healthcare context.
Effective: January 1, 2026 · Last Updated: June 2026
ChairCalm AI is educational only. It does not provide medical advice, diagnose conditions, or replace the guidance of your licensed care team. Always follow your nephrologist's and dialysis care team's instructions.
What AI Does in ChairCalm
ChairCalm uses AI in limited, clearly defined ways:
- PAO Companion (chat): An AI assistant on Patient Advocate One that answers educational questions about dialysis in plain language. It is not a clinical assistant and does not have access to your health records.
- Audio narration: AI text-to-speech generates the Listen & Learn audio library for Patient Advocate One. The content is written and reviewed by humans.
- Session awareness: Algorithmic logic (not generative AI) calculates fluid gain and estimated pull rate from data you enter. These calculations are informational only.
What AI Cannot Do in ChairCalm
- Provide a diagnosis or medical assessment
- Replace clinical judgment or care team instructions
- Access your electronic health records or lab results
- Contact emergency services on your behalf
- Make treatment decisions
If you experience a medical emergency, call 911 or contact your dialysis center immediately. ChairCalm is not an emergency response system.
Emergency Escalation
The PAO Companion is configured to refuse any request for urgent medical assessment. If a user describes symptoms such as chest pain, breathing difficulty, or access bleeding, the AI responds only with: "I cannot assess urgent medical situations. Please contact your care team or call 911 now."
Data Privacy and AI
ChairCalm does not use your personal health data to train AI models. Chat interactions with the PAO Companion are proxied to Anthropic's Claude API. Data handling is governed by Anthropic's usage policies and our Privacy Policy.
Human Oversight
All AI-generated content on Patient Advocate One is reviewed by a human before publication. Educational scripts, articles, and terms definitions are written and fact-checked by a patient advocate with lived dialysis experience. AI assists with drafting and narration only.
Responsible AI Principles
- Transparency: We disclose when AI is being used
- Non-deception: The PAO Companion identifies itself as an AI assistant
- Patient safety: AI is never placed in a position where it could substitute for emergency care
- Scope limitation: AI features are narrowly scoped to educational and awareness use cases
- Human review: Content generated with AI assistance is reviewed before patient-facing publication
Questions or Concerns
If you have questions about how AI is used in ChairCalm, contact us at privacy@gerenetco.com.